Terms of service
Nagashima Publicity (hereinafter referred to as "our company") has established the following terms and conditions for the use of the online shopping site "MOVESME Official Shop" (hereinafter referred to as "our shop") operated by our company. Anyone who uses this site (hereinafter referred to as "customer") fully agrees to the following conditions. 1. Terms of Use These terms and conditions apply to all customers, including members, regarding the use of our shop. 2. Use of our shop Customers shall use our shop in accordance with these terms and conditions, laws, regulations, notices, and rules separately established by our company. 3. Membership A "member" is someone who has approved these terms and conditions, applied for membership registration in accordance with the procedures specified by our company, and has been approved by our company. 4. Handling of customer information (personal information) Our shop thoroughly manages customer information (hereinafter referred to as "personal information") and manages and operates it under the following policy. 4-1. Purpose and scope of use of personal information When registering as a member or ordering a product, you will be required to register your name, email address, password, postal code, address, telephone number, date of birth, and gender with your consent. Registered personal information will not be used for any other purposes except for payment, delivery, provision of product information, reference to store and product configurations, customer inquiries, site operation, or when required by the customer's prior consent. 4-2. Disclosure, correction, suspension of use, etc. of personal information If you wish to confirm or correct your personal information held by our company, you can view and correct it only on your own My Page on our shop. You can access My Page after logging in with your registered email address and password. In addition, you can suspend and discard the use of your personal information held by our company by requesting our company. 4-3. Protection of personal information At our shop, personal information registered by customers is managed and protected under a complete system. Access to personal information is limited to those who need access to it for business purposes by setting access permissions on the system. *This site does not hold any information about customers' credit cards. 4-4. Disclosure of information to third parties Our shop will not provide or disclose personal information to third parties without the customer's consent, except when required by law. 4-5. Cookies Our shop may display advertisements delivered by third parties, and in connection with this, the third party may obtain and use cookie information, etc. of customers who visit our site. Cookie information, etc. obtained by the third party will be handled in accordance with the third party's privacy policy. Customers can access the opt-out page on the third party's website to stop the third party from using cookie information, etc. for advertisement delivery. A cookie is a mechanism that stores the usage history and input contents sent and received between the browser and the server when a web page is used as a file on the customer's computer. The next time you access the same page, the page operator can use the cookie information to change the display for each customer. If you have allowed cookies to be sent and received in your browser settings, the website can obtain cookies from your browser. In addition, to protect privacy, your browser will only send cookies that have been sent or received by the website's server. You can choose from the following settings for sending and receiving cookies: "Allow all cookies," "Reject all cookies," "Notify user when cookies are received," etc. The setting method varies depending on the browser. Please check the "Help" menu of your browser for the setting method for cookies. Please note that if you select the setting to reject all cookies, you may be restricted in using various services on the Internet, such as being unable to receive services that require authentication. 4-6. Disclaimers, etc. In the unlikely event that damages are caused to customers or third parties due to unjust acts by hackers, etc., despite the information management system and security measures of this site, our shop will not be held responsible. Please note. 4-7. Customer Management Responsibility Access using the registered email address and password will be deemed a valid expression of intent from the customer himself, and all payments, etc. resulting from this will be the responsibility of the customer, so please manage your email address and password carefully. 5. Cancellation of Use Certification We may cancel your use of our site if any of the following applies to you. 1. If you make a false statement to our shop. 2. If there is non-payment of fees (non-payment of fees for deferred payment, refusal to receive products for cash on delivery, or return due to long-term absence). 3. If there is a unilateral return due to customer's convenience (size does not fit, different from what you expected, wrong order, etc.). 4. If a purchase for profit or resale is discovered. 5. If our company otherwise determines that you are ineligible as a user. 6. About the order procedure, etc. For specific product ordering procedures (inquiries regarding ordering methods, payment methods, delivery, etc.), please see "For first-time users". 7. About order production limits Ordered products will only be produced if the minimum production quantity is reached. If the order does not reach the minimum production quantity, your order will be canceled. *The minimum production quantity is the amount of fabric and other materials that we purchase to produce one product. It refers to a quantity that exceeds the purchase cost of the raw materials such as fabric. 8. About purchasing products 1. Members shall use our shop and services in accordance with these terms and conditions, etc., and apply to purchase products. 2. The sales contract for the relevant product shall be concluded when the Company completes the acceptance process of the application in the preceding paragraph and receives an email from the Company confirming the order details. 3. Notwithstanding the provisions of the preceding paragraph, in the event of fraudulent or inappropriate conduct in relation to the use of this service, or a violation of these terms and conditions, the Company may cancel, terminate, or take other appropriate measures regarding the sales contract. 4. The Member himself/herself must make the purchase application. It is prohibited for a third party to purchase products on behalf of the Member or in the Member's name. 5. Products delivered through this service are limited to Japan. 9. About out-of-stock items Products from this shop may also be sold while stocks last, so please forgive us if they are out of stock. Please note that if a product is out of stock even after your order has been completed, we will cancel your order. In addition, if multiple products are ordered and some of the products are out of stock, we will confirm with you and ship only the products that can be delivered. 10. About canceling an order If the following reasons occur after we have received your order, we may cancel the sale of the product. 1. If your credit card company does not approve your use of the service after screening. 2. If the personal information you registered is found to be false. 3. If an order is received for an item whose arrival is uncertain for a long time or an item that has been discontinued. 4. If the quantity limit is exceeded for a limited quantity item. 11. Price Changes and Adjustments We make every effort to display accurate product information, but in the unlikely event that an incorrect price is displayed on the site, we will take the following measures. 1. If the price displayed on the site is higher than the correct price of the item, we will charge you the lower price (correct price). 2. If the price displayed on the site is lower than the correct price of the item, and this is discovered before the product shipping procedure begins, we will contact you and cancel the sale. This does not apply to customers who wish to purchase at the regular price. *Although you enter your credit card information when placing an order, in the event of the cancellation of the sale as described above, the information will not be sent to the credit card company, and this site will be responsible for managing the information, including deleting it. 12. About Cooling-off Period Under the provisions of the Specified Commercial Transactions Act, sales on this service are not subject to the cooling-off period. The cooling-off period is a system that protects customers from forced sales such as door-to-door sales, and does not apply to mail order sales where customers can consider purchasing of their own volition. 13. About changes to the content of the service The content of the service of this shop may be changed, suspended, or canceled without notice. 14. About the suspension of the site This shop may be temporarily or long-term suspended without notice due to system failure or server maintenance. In addition, we shall not be liable for any damages caused by the suspension of the site. 15. About links to other sites This shop may link to the sites of affiliated companies and other companies. This shop does not inspect, evaluate, or guarantee such companies or third parties. This site does not bear any responsibility or obligation for the provision of services or products provided by other sites. 16. About the rights of copyrighted works The copyright of all content (images, audio, text, etc.) displayed on this shop belongs to our company or the provider of the displayed content. Any use, modification, or provision to a third party without prior permission is strictly prohibited. 17. About the information provided We strive to keep product descriptions as accurate as possible, but we do not guarantee the accuracy, completeness, reliability, or timeliness of the content. 18. About revisions to the terms of use The contents of these terms may be revised without notice. In this case, by posting the revised terms of use on our website, the customer is deemed to have approved the revisions to these terms. 19. About other disclaimers, etc. 1. Our company shall not be held liable for any non-delivery of order information or failure to send e-mails due to any cause, including Internet troubles. 2. If a customer commits an act that violates public order and morals or other laws and regulations, or any act that may violate such laws and regulations, we will suspend all services provided by our company. 3. All data (including e-mails) that are slanderous or libelous about our shop and our company, or that violates these terms of use, will be deleted without notice. 4. We shall not be held responsible for the content of any websites linked to our shop. 20. Jurisdiction If litigation arises in relation to the use of this service, the Tokyo District Court shall be the court of jurisdiction. 21. Governing Law This website shall be governed by the laws of Japan in terms of its establishment, effect, interpretation and performance. 23. Contact Nagashima Publicity / kn@nagpub.com
Cancellations, exchanges, and returns
MOVESME is a pre-order product and is made to order. Please understand that changes, returns, and refunds cannot be made after an order has been placed.
As a general rule, we cannot accept cancellations after an order has been completed, or exchanges or returns due to customer convenience. Although we take every precaution to ensure that our products are of the highest quality, if the product you receive is dirty, damaged, or different from the product you ordered, please contact M's Customer Support within 7 days of receiving the product. We will accept exchanges, etc. of the product.
◆Products eligible for exchange, etc. 1. Dirty or damaged products 2. Products that are different from what was ordered
◆Products not eligible for exchange, etc. 1. Products due to customer reasons (size does not fit, different from what was expected, wrong order, etc.) 2. Products that have become scratched or dirty while in the customer's possession 3. Products that have been used even once 4. Products with lost or damaged product packaging (case, tag attached to product, etc.) 5. Products that have been in the customer's possession for more than 8 days 6. Products purchased from other sites
*When exchanging products, please return everything that was delivered. We cannot accept exchanges if any of the included delivery slips, product tags, shopping bags, etc. are missing.
Cancellations, exchanges, and returns
MOVESME is a pre-order product and is made to order. Please understand that changes, returns, and refunds cannot be made after an order has been placed.
As a general rule, we cannot accept cancellations after an order has been completed, or exchanges or returns due to customer convenience. Although we take every precaution to ensure that our products are of the highest quality, if the product you receive is dirty, damaged, or different from the product you ordered, please contact M's Customer Support within 7 days of receiving the product. We will accept exchanges, etc. of the product.
◆Products eligible for exchange, etc. 1. Dirty or damaged products 2. Products that are different from what was ordered
◆Products not eligible for exchange, etc. 1. Products due to customer reasons (size does not fit, different from what was expected, wrong order, etc.) 2. Products that have become scratched or dirty while in the customer's possession 3. Products that have been used even once 4. Products with lost or damaged product packaging (case, tag attached to product, etc.) 5. Products that have been in the customer's possession for more than 8 days 6. Products purchased from other sites
*When exchanging products, please return everything that was delivered. We cannot accept exchanges if any of the included delivery slips, product tags, shopping bags, etc. are missing.